Do you offer same day delivery?

Yes, subject to availability and acceptance of the job. Send your collection and delivery details, item information and deadline so we can confirm whether we can help.

Can I book in advance?

Yes. Send your preferred date and time window and we’ll check availability.

How much does delivery cost?

We quote based on the route, load, vehicle requirements, timing, stops and any agreed additional services. Provide full details so the quote reflects the job accurately.

Do you deliver for businesses and individuals?

Yes. We welcome personal delivery enquiries and business enquiries for one-off or regular work.

Can you move furniture or event equipment?

Contact us with a description, dimensions, weight and photos. We’ll assess the load, vehicle requirements and access arrangements before confirming acceptance.

Can you help with loading and unloading?

Tell us what assistance is required when requesting your quote. Any labour, extra people or handling equipment must be agreed before booking and may affect the price.

How should I package my items?

Use packaging suitable for the item and its journey. Secure loose parts and protect delicate surfaces and breakable goods. Tell us before booking if items are unpackaged or need special handling.

Do you carry fragile or high-value items?

These need to be declared before booking. We’ll confirm whether we can accept them and explain any relevant handling arrangements and applicable terms.

Are my goods insured?

Please ask us to confirm the applicable Goods in Transit cover for your shipment before booking. Cover, exclusions and any limits depend on the applicable policy and the circumstances of the shipment. Insurance does not automatically cover every item or its full declared value. See our Terms & Conditions for the agreed liability provisions.

Will I receive tracking or proof of delivery?

Ask about the updates and proof of delivery available for your booking. Any specific requirements, such as a signature or named recipient, should be agreed in advance.

What if the recipient is unavailable?

Provide a recipient contact and any agreed handover instructions before collection. If delivery cannot be completed, we’ll contact you to discuss the next step. Any applicable waiting, redelivery or return charges are governed by the agreed quote and Terms & Conditions.

Can I change or cancel my booking?

Contact us as soon as possible. We’ll confirm whether a change is possible and explain any applicable charges under your booking terms. See our Terms & Conditions for details.

Do you carry food, alcohol or waste?

Contact us before booking. These items may need additional checks, permissions or handling arrangements. Do not assume they are accepted under a standard booking.